Refund Policy

Last updated: August 2026

We want you to feel confident trying Elliot. This Refund Policy explains how refunds work and what you can expect if you are not satisfied.

1. Free Trial

Elliot offers a 7-day free trial for all new users. You are not charged anything during the trial period. If you decide Elliot is not right for you, simply do not subscribe and you will not be charged. No credit card is required to start a trial.

2. Subscription Payments

After your free trial ends, Elliot is available as a monthly subscription at $12 per month. Payments are processed securely through Paddle. Your subscription renews automatically every month on the same date until you cancel.

3. Refund Eligibility

We offer refunds in the following situations:

Within 7 days of your first payment — if you subscribed and decide Elliot is not right for you within 7 days of your first charge, contact us and we will issue a full refund, no questions asked.

Technical issues we cannot resolve — if Elliot is not functioning as described and our support team is unable to resolve the issue within a reasonable timeframe, you may be eligible for a full or partial refund.

4. Non-Refundable Situations

We generally do not offer refunds in the following situations:

If more than 7 days have passed since your first payment. If you have been actively using Elliot during the billing period. If you forgot to cancel before the renewal date — we recommend cancelling at least 24 hours before your renewal date if you do not wish to be charged.

5. How to Cancel

You can cancel your subscription at any time by contacting us at support@elliotai.co. When you cancel, your access continues until the end of the current billing period. You will not be charged again after cancelling.

6. How to Request a Refund

To request a refund, email us at support@elliotai.co with the subject line "Refund Request" and include the email address associated with your Elliot account. We will review your request and respond within 2 business days. Approved refunds are typically processed within 5-10 business days depending on your bank or card provider.

7. Payment Processor

All payments are processed by Paddle, our payment provider. Paddle acts as the merchant of record for all Elliot AI transactions. In some cases, refund requests may be handled directly by Paddle in accordance with their own policies.

8. Changes to This Policy

We may update this Refund Policy from time to time. When we do, we will update the date at the top of this page. Continued use of Elliot after changes are posted constitutes acceptance of the updated policy.